About Us

Rigid Industries: Where your career shines bright! Join us for innovative work in off-road LED lighting. #RigidCareers

Rigid Industries is an off-road performance lighting company specializing in premium LED lighting products and accessories for off-road, off-highway, and powersports applications. Known for its reliable and innovative lighting solutions, the company has a long history of providing cutting-edge solutions to enhance the visibility of off-road vehicles. Their extensive product line ranges from lightbars and spotlights to wiring and wiring harnesses and accessories. The company is a member of Clarience Technologies.

Position Summary

The Key Account Representative is responsible for managing and growing strategic customer relationships across the East Coast, with a primary focus on the Southeast region. This role involves developing account strategies, driving sales growth, and ensuring customer satisfaction through regular engagement and tailored solutions. The ideal candidate is a proactive, relationship-driven sales professional with a strong understanding of regional market dynamics and a willingness to travel extensively.

Core Duties and Responsibilities

Account Management & Growth:

Serve as the primary point of contact for key accounts in the Southeast region.
Achieve monthly, quarterly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics.
Identify upselling and cross-selling opportunities to new or existing accounts.
Monitor account performance and proactively address issues or concerns.

Customer Relationship Management:

Develop and maintain strong relationships with key accounts and stakeholders. Ensure customer satisfaction and address any issues or concerns promptly.
Troubleshoot and Address customer questions/complaints
Conduct regular in-person and virtual meetings to understand client needs and deliver tailored solutions.
Represent the company at industry events, trade shows, and client meetings.
Train Dealer and Distributor Reps and hold workshops to enhance the skills of outside partners.

Sales Strategy & Execution:

Create and implement individualized customer sales strategies to achieve sales targets and meet organizational goals.
Collaborate with internal teams (marketing, product, customer success) to align strategies.
Generate leads and drive new business development by identifying and pursuing prospective clients and/or partners within the Southeast region, expanding the company’s footprint and market share.
Provide accurate sales forecasts and maintain CRM records.
Track and analyze market trends, competitor activities, and customer needs to identify new opportunities for growth.
All other duties and tasks assigned according to business needs.

Education and Required Experience

High School Diploma or equivalent required. Bachelor’s degree (preferred).
5 years of B2B sales or account management experience, preferably in a regional or field-based role.
Proven track record of meeting or exceeding sales targets.
Strong interpersonal, negotiation, and presentation skills.
Proficiency with CRM tools.
Based in or near a major Southeast/East metro area.
Willingness and ability to travel up to 60% of the time.
Experience in automotive or lighting industry (preferred)

Working Environment & Physical Job Requirements

The physical demands described within this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REMOTE - SOUTHEAST REGION
8:00 am to 5:00 pm Monday through Friday (some nights and weekends may be required)
Fast paced environment with occasional interruptions.
Regularly required to sit and/or stand for extended periods of time
Dexterity of hands and fingers to operator computer keyboard / perform assembly techniques
Bending at the waist, kneeling or crouching
Occasionally lift and/or move up to 10 pounds, rarely lift and/or move up to 35 pounds

EEO Statement

It is the policy of RIGID Industries to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RIGID Industries will provide reasonable accommodations for qualified individuals with disabilities.

RIGID Industries participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Key Account Manager - Southeast Region - Remote