IT System Specialist, Entry Level (Remote)

Job_Summary:

Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. As a Systems Associate/Specialist, you will support and maintain the IT infrastructure, troubleshoot issues, manage user accounts, and contribute to various IT projects.

Responsibilities:

• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.

• Respond to service desk tickets and deliver timely resolutions to technical issues.

• Assist in the installation, configuration, and maintenance of software systems.

• Monitor system performance, identify issues, and escalate as needed.

• Manage user account provisioning and permissions across various systems.

• Maintain an accurate and up-to-date inventory of all IT assets, including hardware (laptops, desktops, networking equipment, peripherals) and software licenses.

• Configure, deploy, and troubleshoot VPN client software for remote users.

• Support employee onboarding and offboarding, ensuring smooth transitions.

• Assist with IT projects by participating in product evaluation, providing basic technical support and executing entry-level tasks.

• Help implement new IT solutions under the direction of senior team members.

• Contribute to technical aspects of IT initiatives as needed.

Qualifications:

-Required:

• 2+ years in IT support, system administration, or a related field.

• Experience supporting a remote staff.

• Some experience with Google Workspace and/or Microsoft Azure.

• Proficient in managing Mac and Windows computer systems.

• Familiarity with VOIP phone systems, Enterprise Malware, and MDM software solutions.

• Exposure to IT project support or small-scale project tasks.

• Some basic understanding of scripting and automation tools, including PowerShell.

• Experience with ticketing systems (e.g., Jira Service Desk, Salesforce, ConnectWise).

• Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).

• Experience with VPN technologies and client configuration (e.g., OpenVPN, FortiClient, Cisco AnyConnect).

-Preferred:

• Experience resolving user-reported issues and managing service tickets.

• Familiarity with identity providers like Okta.

• Experience with workflow automation tools (e.g., Make, Zapier).

• Experience supporting Salesforce.

• Exposure to Cloud Service providers such as AWS.

• Familiarity with managing IVR systems (e.g. phone.com, Amazon Connect).

• Familiarity with installing, configuring, and managing servers (both physical and virtual).

• Knowledge of virtualization platforms (e.g., VMware, Hyper-V).

• CompTIA A+, CompTIA ITF+, CompTIA Network+, and ITIL certifications.

Company:

Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems.