Entry Level Solutions Engineer (Remote)

Job_Summary:

Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support. They are seeking their first Solutions Engineer in North America to take ownership of customer integrations and drive business growth by collaborating with various teams.

Responsibilities:

• Server as the primary technical point of contact for enterprise customers onboarding and beyond.

• Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.

• Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.

• Lead technical discovery sessions to gather integration requirements.

• Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.

• Provide clear technical documentation and guidance for internal and external stakeholders.

• Help define and scale our North American Solutions function—setting the bar for future hires.

Qualifications:

-Required:

• 2+ years in a technical, client-facing role with SaaS experience.

• Self-starter mindset–comfortable operating with autonomy in a fast-paced environment.

• Comfortable managing multiple projects and shifting priorities in a dynamic environment.

• Strong interpersonal skills and ability to build trust with both clients and internal teams.

• Ability to communicate technical concepts clearly to both technical and non-technical audiences.

• Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.

• Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python, Go). TypeScript is our core stack–experience is a plus, but willingness to learn is just as good.

• Experience working with enterprise platforms like Salesforce, HubSpot, and CMSs.

Company:

Mavenoid develops an AI-driven product support and troubleshooting platform for hardware companies.