Entry Level Software Support Analyst (Remote)

Job_Summary:

Quest Analytics® is dedicated to improving healthcare access through innovative software solutions. They are seeking a Client Software Support Analyst to serve as the primary contact for clients, providing training and ongoing support to ensure a superior customer experience.

Responsibilities:

• Work with clients to understand their goals and needs with the Quest Analytics software

• Identify solutions and provide clear and concise resolutions

• Proactively contact current clients regarding updates and various other events and initiatives

• Document software issues and communicate with appropriate stakeholders on how to replicate the findings

• Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team

• Work with teammates in a collaborative manner to understand current and historical support cases

• Maintain a superior level of client service that EXCEEDS client expectations

• Represent Quest Analytics in a friendly and professional manner while interacting with clients

• Participate in the training and/or mentoring programs as assigned or required

• Adheres to the Quest Analytics Values and supports a positive company culture

Qualifications:

-Required:

• Associate's degree or 3 years of equivalent work experience required.

• Experience with Microsoft Access or Excel.

• Excellent analytical and demonstrated problem-solving skills both technically and functionally.

• Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions.

• Communicate effectively, both verbally and written, with management, team members, and other departments.

• Self-motivated and innovative and can think outside the box.

• A passion for delivering great customer service to our clients.

• Able to work early or late schedule to meet client needs.

-Preferred:

• Bachelor's degree preferred.

• SQL experience a plus.

• 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company

Company:

For more than 30 years, our mission has been to improve provider network management and in turn, help people across America receive the information and care they deserve.