Entry Level Project Manager (Remote)

Job_Summary:

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. The Project Coordinator is responsible for the integration, development, and delivery of project deliverables in support of a client program, ensuring customer satisfaction and quality assurance throughout the project lifecycle.

Responsibilities:

• Reports on project plans to project management

• Works with a project team in setting goals, objectives, and priorities of assigned project

• Follows approved methods, processes, and tools.

• Accountable for meeting project schedule and results for assigned deliverables

• Acts as a liaison in team relationships

• Responsible for quality assurance and delivery of customer reports

• Monitors customer satisfaction and notifies management if not performing to requirements

• Meet with client weekly to provide updates and address escalations

• Maintains accuracy of databases, utilization of standard forms and adherence to policies and procedures

• Schedule and maintain resources for integration

• Provide Clear vision cases (work orders) for both 3rd party and field technicians

Qualifications:

-Required:

• 1-2 years of related work experience preferably in an IT Project Coordinator environment

• Focus on providing exceptional customer service

• Able to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers

• Ability to type while in involved in a conversation, at least 30 WPM

• Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers

• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

• Working knowledge of the Microsoft Office application suite including MS Outlook

• Solid analytical/cognitive skills to troubleshoot complex and technical problems

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

• Demonstrated capability to achieve results under pressure in a fast-paced client driven environment

-Preferred:

• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred

• Certification in relevant IT products/technologies a plus

• AA degree or technical training preferred or equivalent combination of education and experience

Company:

CompuCom is a provider of information technology solutions for businesses.