Employee Benefits Service Center Advocate (Work Remotely in the Greater Charlotte Area)

Right Pay. Right Company. Right at Home!


  • 100% Remote - Work & Train from Your Home
  • Available shifts are eight hour work days (M-F) running ending at 7:00 PM CST (8:00 PM EST, 6:00 PM MST & 5:00 PM PST)
  • The pay for this position ranges from $17.00 to $20.00 per hour based on experience & niche skills (including COBRA, Retiree etc.)
  • Licensed (Life and Health) or Bilingual (Spanish Speaking) candidates will earn an additional $2.00 per hour


We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.


The Details:

  • Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
  • Respond accurately and thoroughly to caller inquiries and document call detail accordingly
  • Must be a resourceful and creative problem solver who can work with members of the team to find solutions
  • Ensure compliance in all areas of processing, completing all transactions timely and accurately
  • Take accountability for entire process from receipt of work to resolution


What You Need to Make the Cut:

  • Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
  • Service Center and/or Customer Service Experience is Required
  • Strong customer-centric mindset
  • Must be comfortable with technology – we are a technology company!
  • Competitive, team player who strives for excellence
  • Strong interpersonal skills to find success in every opportunity
  • Exceptional phone etiquette and communication skills


We Require that You Have:

  • Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) Ethernet Cable Connection Highly Recommended


Training:

  • Businessolver will provide a comprehensive training program prior to “going live”
  • All training sessions will be completed from the convenience of your home office