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Summary Of Essential Functions

We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites. With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.

Specific Duties And Responsibilities

Respond to all phone and emails from customers and internal team
Open service requests and sales orders for contract parts, returned parts and projects
Manage telephone and email enquiries.
Review open service requests and bring to a satisfactory closure within a timely manner.
Help to manage for new machines to be installed, moved and decommissioned.
Ensure all project information is updated in Salesforce.
Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
Ensure parts are shipped ready to meet field technicians.
Keep customers regularly informed of service request progress.
Coordinate repairs and technical support with field personnel and schedule workload accordingly

Education & Experience

Proven experience as call center representative or similar position
Experience in customer service is essential.
Proficient in English; Good knowledge of additional languages will be a definite plus.
Working knowledge of MS Office
Ability to work under pressure.
Ability to work independently and multi-task.

Ability to work independently / remote

Overnight position: 11pm - 7:30 am EST; rotating weekends after 90 days.

Answer customer email / phone requests, place parts orders, create quotes for service, update orders, assign work to field techs

Position Details

Pay Rate / Range: $29.59- $ 34.59

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.

Benefits (Regular, Full Time Employees):
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program

This program requires US Citizenship

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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If you have questions about this posting, please contact [email protected]

Customer Service Rep III-REMOTE