Customer Advocate, Remote
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Philadelphia, PA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives | Full Time
| Medical, Dental, Vision, Competitive Salary, Paid Time Off
Customer Advocate - Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.
This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.
The Role
As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.
This Is a Fast-paced, Structured Environment Requiring
Technical & Computer Proficiency (Critical Requirement)
This is not an entry-level computer role.
Candidates Must Be Comfortable
Schedule & Training
Full-Time | 100% Remote | Monday-Friday
Shifts are 8 hours between 8:00 AM - 8:00 PM EST.
Training Schedule:8:00 AM - 4:30 PM EST100% mandatory attendance for the full 8-week program.
Permanent Schedule:Monday, Tuesday, Thursday, Friday: 8:30 AM - 5:00 PM ESTWednesday: 11:30 AM - 8:00 PM EST
This role requires reliability and consistent attendance. It is not structured for temporary or transitional employment.
Required Qualifications
Who Thrives Here
Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.
If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.
Join DVS - where your work matters and your career can advance.
A pre-employment drug screening and criminal background check are required prior to employment.
If you have questions about this posting, please contact [email protected]
Philadelphia, PA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives | Full Time
| Medical, Dental, Vision, Competitive Salary, Paid Time Off
Customer Advocate - Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.
This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.
The Role
As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.
This Is a Fast-paced, Structured Environment Requiring
- Real-time navigation of multiple web-based platforms
- Accurate documentation across systems
- Confident use of Microsoft Word, Excel, Outlook, and Teams
- Strong written and verbal communication
- Consistent adherence to process and compliance standards
Technical & Computer Proficiency (Critical Requirement)
This is not an entry-level computer role.
Candidates Must Be Comfortable
- Navigating multiple browser windows simultaneously
- Switching between systems while actively speaking with members
- Documenting in real time without sacrificing call quality
- Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
- Troubleshooting basic system or navigation issues independently
Schedule & Training
Full-Time | 100% Remote | Monday-Friday
Shifts are 8 hours between 8:00 AM - 8:00 PM EST.
Training Schedule:8:00 AM - 4:30 PM EST100% mandatory attendance for the full 8-week program.
Permanent Schedule:Monday, Tuesday, Thursday, Friday: 8:30 AM - 5:00 PM ESTWednesday: 11:30 AM - 8:00 PM EST
This role requires reliability and consistent attendance. It is not structured for temporary or transitional employment.
Required Qualifications
- High School Diploma (Associate degree or higher preferred)
- Prior customer service experience handling complex or sensitive matters
- Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
- Ability to navigate multiple web-based systems simultaneously
- Excellent attention to detail and organizational skills
- Clear, professional written and verbal communication
- High-volume or call-driven service environments
- Healthcare, insurance, or medical terminology exposure
- Advocacy-based roles such as social work or behavioral health
- Customer-facing retail roles requiring problem resolution
- Competitive pay based on qualifications
- Bonus opportunities
- Comprehensive benefits package
- Clear advancement pathways for high performers
Who Thrives Here
Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.
If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.
Join DVS - where your work matters and your career can advance.
A pre-employment drug screening and criminal background check are required prior to employment.
If you have questions about this posting, please contact [email protected]