A leading security company within the Web3 space is focused on threat detection software across the DeFi and and Web3 space. Building out a strong presence across the U.S. and Europe, they are seeking a Director of Customer Success to manage, build, and scale their post-sale customer success strategy.

This is an opportunity to join at the ground up and to work with modern and unique software across the cryptocurrency space.

Role: Web3 Director of Customer Success

Location: United Kingdom or United States - remote

Responsibilities:

Manage, develop, and implement new customer success strategies, showing what best practice is.
Leading and growing the customer success team. The goal is to hire customer success managers and perform as a player coach.
Working close to the customers within the DeFi, CeFi, and Web3 ecosystems, understanding their needs and how to implement into current product offerings.
Collaborate with product and sales to drive customer engagement, resolve issues, and ensure customers are satisfied with the product offerings.
Create the customer onboarding, training, and implementation processes and ensuring there are smooth processes for long-term success.

Qualifications:

3+ years of Web3 experience understanding the key players in the space and the ecosystem challenges.
Leadership Experience in managing a customer success team and have built a team from the ground up, with a track record of developing and coaching talent.
Good knowledge of centralized finance and the intersections with DeFi
Proven track record of success post-sale reducing churn and upselling existing clients.
Self sufficient and a problem solver.