Operations Data Specialist


This is a remote position. Salary goes from 2000 to 2500 depending on experience and what you can bring to the business.


Main objectives

  1. Monitor and improve the KPIs of the Operations team
  2. Own and develop the data models and tech tools of the Operations team


What is expected / Requirements

  • Availability to work Pacific Time hours (7am - 4 pm).
  • 4+ years of experience in management consulting or in Project Management, Operations, Logistics, Strategy.
  • Fully remote - ability to work autonomously and with little direction
  • Ability to communicate (writing, speaking, reading listening) in English over zoom and over the phone
  • Ability to handle SQL, Tableau, Advanced Excel, Advanced Google Sheets, Python.
  • Strong collaboration with Business Operations team members, developing junior talent and elevating manager of the team
  • Full autonomy on data modelling, data flow design, reporting and dashboard creation
  • Go-getter attitude: you love to solve problems, from ideation to implementation
  • Strong project management skills to orchestrate cross-company projects
  • Conduct weekly reviews of the Operations KPIs and own the improvement plan. Push other stakeholders to achieve those improvements


What are the main activities of the role

  • Develop reports, dashboards, data models and processes to improve the visibility and understanding of the Operations team performance
  • Monitor the main KPIs on a regular basis, support in the definition of improvement/action plans, follow-up and lead the successful implementation of the action plan
  • Design and implement tech-driven solutions and automation to optimize workflows, reduce inefficiencies, and improve the overall performance of the Operations team.
  • Act as a bridge between data and strategy, transforming complex datasets into actionable insights to support leadership in achieving operational goals.
  • Partner with cross-functional teams to identify opportunities for operational improvements and develop scalable solutions aligned with business objectives.
  • Maintain and improve data accuracy, integrity, and accessibility within operational systems.


KPIs for this position

  • Main metrics
  • Projects delivered on time
  • Impact of projects delivered
  • Secondary metrics
  • Reduction in data discrepancies or errors.
  • Number of manual processes eliminated.
  • Percentage reduction in turnaround time for operational tasks.
  • Percentage of Operations team members actively using dashboards/tools.
  • Number of cross-functional teams utilizing the developed tools.