Operations Data Specialist
This is a remote position. Salary goes from 2000 to 2500 depending on experience and what you can bring to the business.
Main objectives
- Monitor and improve the KPIs of the Operations team
- Own and develop the data models and tech tools of the Operations team
What is expected / Requirements
- Availability to work Pacific Time hours (7am - 4 pm).
- 4+ years of experience in management consulting or in Project Management, Operations, Logistics, Strategy.
- Fully remote - ability to work autonomously and with little direction
- Ability to communicate (writing, speaking, reading listening) in English over zoom and over the phone
- Ability to handle SQL, Tableau, Advanced Excel, Advanced Google Sheets, Python.
- Strong collaboration with Business Operations team members, developing junior talent and elevating manager of the team
- Full autonomy on data modelling, data flow design, reporting and dashboard creation
- Go-getter attitude: you love to solve problems, from ideation to implementation
- Strong project management skills to orchestrate cross-company projects
- Conduct weekly reviews of the Operations KPIs and own the improvement plan. Push other stakeholders to achieve those improvements
What are the main activities of the role
- Develop reports, dashboards, data models and processes to improve the visibility and understanding of the Operations team performance
- Monitor the main KPIs on a regular basis, support in the definition of improvement/action plans, follow-up and lead the successful implementation of the action plan
- Design and implement tech-driven solutions and automation to optimize workflows, reduce inefficiencies, and improve the overall performance of the Operations team.
- Act as a bridge between data and strategy, transforming complex datasets into actionable insights to support leadership in achieving operational goals.
- Partner with cross-functional teams to identify opportunities for operational improvements and develop scalable solutions aligned with business objectives.
- Maintain and improve data accuracy, integrity, and accessibility within operational systems.
KPIs for this position
- Main metrics
- Projects delivered on time
- Impact of projects delivered
- Secondary metrics
- Reduction in data discrepancies or errors.
- Number of manual processes eliminated.
- Percentage reduction in turnaround time for operational tasks.
- Percentage of Operations team members actively using dashboards/tools.
- Number of cross-functional teams utilizing the developed tools.