Manager Knowledge Management

Project Description:

SENIOR KNOWLEDGE MANAGER

Job Summary:

The Senior Knowledge Manager performs a lead role in managing the implementation of knowledge management initiatives in support of the client Mission.

This role is key in promoting and adhering to the organization's Knowledge Management Methodology, including communication and management of tasks for all phases of the Knowledge Lifecycle.

The Senior Knowledge Manager also promotes visibility into the client knowledge base, partnering with ITS and Business Leaders to ensure the knowledge assets align with departmental goals and the client Vision.

This position resides in the Office of the Chief Information Officer (OCIO) of the Information and Technology Services (ITS) department .

The Senior Knowledge Manager will be held accountable for the following responsibilities:

Coaching and guiding ITS and Business Leaders to ensure the knowledge base supports the client Vision

Supporting business and knowledge management staff

Occasional supervision of personnel

Managing OCIO operational activities, ensuring current, accurate, and quality knowledge information across the ITS organization

Defining knowledge domains, initiating, and managing knowledge capture, organization, and sharing initiatives

Creating and executing knowledge management plans and revising as appropriate to meet changing needs and requirements

Initiating and managing multiple knowledge initiatives in parallel and with multiple dependencies

Producing knowledge management reports and performance metrics

Communicating with the OCIO director and ITS management regarding the status of knowledge management initiatives

Identifying and managing knowledge risks

Using influence to eliminate bottlenecks and potential knowledge gaps

Managing knowledge initiatives within standard knowledge management methodologies to achieve quality and timeliness

Identifying resources needed and assigning individual responsibilities

Managing through all stages of the knowledge life cycle

Managing stakeholders and stakeholder expectations

Providing excellent service to clients (internal and external to ITS)

Effectively managing vendor relationships in accordance with the client and ITS strategies and directives regarding knowledge management tools and services

Providing status and other deliverables at each stage of a defined knowledge initiative

Demonstrating a willingness to collaborate and support ITS peers and leadership

Planning, directing, and implementing knowledge management initiatives on time, within budget and with desired outcomes

Supporting the advancement of the OCIO’s mission, which involves responsibilities including, but not limited to:

Supporting Knowledge Management that provides a forward-looking picture of knowledge work

Continuously improving the Knowledge Methodology

Providing input into Knowledge Management Best Practices

Educating ITS staff and the Knowledge Management stakeholders on KMO processes and tools

Performing related duties as required

In order to be successful and achieve the above responsibilities, the Senior Knowledge Manager must possess the following qualifications:

Education Required:

Bachelor’s Degree from an accredited college or university

Knowledge Management Certification strongly preferred

Experience Required:

Minimum seven (7) years of related experience required

At least seven (7) years of demonstrated experience in Knowledge Management, preferred

At least five (5) years of experience in Information Technology, preferred

Experience in Education (K-12) knowledge management or program work, preferred

Knowledge, Skills, and Abilities:

Proficient in Knowledge Management practices, principles, and tools

Knowledgeable about organization and information structures

Excellent written and verbal communication skills

Ability to apply knowledge management process standards

Self-motivated/willing to take initiative

Proven ability to build positive working relationships within own team and other areas of business

Ability to effectively communicate with customers, knowledge management and functional management to identify needs and evaluate alternative solutions

Note :

This is a full-time remote (9 am - 5 pm, M - F, CST) position.