We are looking for a proactive and technically skilled IT Operations Specialist to join our remote team. You will be responsible for managing, monitoring, and maintaining IT infrastructure and services to ensure seamless business operations. This role involves troubleshooting, system administration, and collaborating with cross-functional teams to optimize IT workflows and resolve technical issues efficiently.

Key Responsibilities

Monitor and maintain IT infrastructure, including servers, networks, and cloud services

Troubleshoot and resolve hardware, software, and network issues remotely

Manage user access, permissions, and account provisioning

Deploy, configure, and update software and systems

Document processes, incidents, and resolutions for knowledge sharing and compliance

Collaborate with IT teams to implement improvements and automate operational tasks

Ensure security protocols and best practices are followed across IT systems

Qualifications

2+ years experience in IT operations, system administration, or technical support

Familiarity with operating systems (Windows, Linux), cloud platforms (AWS, Azure), and networking concepts

Experience with monitoring tools and IT service management (ITSM) platforms

Strong problem-solving and communication skills

Ability to work independently in a remote environment and handle multiple tasks effectively.