IT Helpdesk | Permanent WFH

This is a remote position.

Specifically, you will:

• Provide efficient and effective customer service to end-users and other stakeholders.
• Act as the first point of contact for technical service requests
• Log and maintain chronological details throughout a service ticket lifecycle.
• Provide 1st line diagnosis and resolution with a high level of first-time fixes.
• Respond appropriately to more complex problems through escalation.
• Prioritise and manage your workload to ensure client SLAs are met.

Requirements****To join us as a 1st Line Service Desk Engineer, you will need:

• Previous experience providing IT support.
• Exemplary customer service and problem-solving skills
• Experience of administering and supporting the latest Microsoft technologies
• Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
• The ability to build, configure, administer, and support all versions of Windows desktops.
• Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services
• Evidence of continued professional development.

Benefits

• Work from home Setup
• Dayshift schedule
• HMO on day 1 w/ 2 Free Dependents
• Group Life Insurance
• Paid Leaves
• Bereavement Assistance
• Work-life Balance & High Staff Engagement Culture
• Long-term Development Plan Program
• Free training courses
• Cultural Training
• Emerging Leaders’ Program
• High-end IT devices
• Employee awards and events
• Mental Health Reimbursement up to 20K