Information Technology Operations Analyst

Duration: 6-12+ month contract

Location: 100% Remote

Summary:

As a member of the IT Operations team, you will be involved in all aspects of IT Operations including but not limited to, service delivery, change management, release management, DevOps, and monitoring. The IT Operations Analyst will be involved in development of IT tools and process automation with a focus on reducing and elimination of manual tasks. You will work closely with other businesses and IT teams to help discover and eliminate problems by gathering requirements and implementing process and technology automation. You will be instrumental in configuring, installing, maintaining and upgrading computer systems software as well as providing operation support for organization’s information systems and peripheral equipment such as application servers, database servers, and web servers.

Responsibilities:

• As a member of a team, contribute to the design and implementation of IT automation with a focus on service delivery.

• Leverage development experience to improve upon monitoring and alerting on applications and business processes through use of events, metrics and log analytics with a focus on self-healing.

• Implement automated CI/CD pipelines.

• Embed with waterfall-centric teams to drive adoption of DevOps practices and tooling.

• Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection preferably tools provided by Microsoft itself.

• Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.

• Instrumental in deployments and automation of various services on Azure as well as private clouds.

• Acts as a gatekeeper for production changes, release, and deployments.

• Supporting production Infrastructure environments, On-Call support, and working within an ITSM control structure.

Requirements:

• 3+ years of relevant IT experience as a System administrator or a DevOps Engineer.

• PowerShell scripting knowledge is a must.

• Experience in Python and other scripting language is preferred.

• Experience in supporting production Applications and Infrastructure.

• Experience working in both public and private cloud environments.

• Experience working in various operating systems such as Linux, and Windows Server(preferred).

• Hands on Experience on Microsoft Azure and Azure DevOps.

• Knowledge of IAAS/PAAS on Windows Azure/Private Cloud Platform.

• Knowledge of Azure ILB/AppGateways/Traffic Managers

• Worked on On prem Infra to Cloud migration projects.

• Experience on deploying application like Web apps, Web Services and application hosted on IIS/Azure Service Environments/Azure service Fabric.

• Hands on Experience on IIS administration.

• Knowledge of application deployment and Build Repo tools like Azure DevOps/Octopus.

• Knowledge on Kubernetes is preferred.

• ITIL certified is a preference.

• Good Understanding of Networking tools and Network related troubleshooting.

• ITIL experience and experience on Release and Build deployment experience.

• Understanding of app and infra monitoring tools.

• Experience on Application Operations and Azure DevOps skills are preferred.