Job Description

The DCX Client Services - Home Based Administrative Assistant will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be:

2 – 3 years industry related experience - not a deal breaker given the right candidate.
Drive team player with a strong hustle mentality and a passion for achieving results
Strong attention to detail
Desire to learn new skills
Outstanding communication and interpersonal skills
Possesses multi-tasking and prioritization skills
Team-oriented individual with a collaborative spirit
Ability to analyze challenges and propose effective solutions
Open to feedback and willing to engage in constructive discussions
Accurate with detailed information

Role Details

Work Shift: 8:00 AM - 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
Written and spoken English skill: Very Proficient
Salary Range: 43,000

**Job Responsibilities **

Oversee clerical tasks, such as processing, sorting, and routing incoming and outgoing mail.
Provide outstanding customer service and demonstrate strong interpersonal skills.
Sort and distribute vendor invoices to billing and accounts payable if necessary.
Order and product inventory; receive and forward documentation and appropriate information to ASB inventory/sales support team for receipt completion.
Order follow up with vendors to verify order receipt to meet client delivery timeline.
Track order from production schedule to delivery date of product(s), through use of workflow management system.
Management of backorder processes including identification of backorder and replacement with comparable product.
Managing and taking action to reduce accounts receivable aging.
Assist client with administrative duties.
Create and update records ensuring accuracy and validity of information.
Create, maintain, and enter information into databases.
Ad hoc duties as assigned

**Additional Job Requirements **

Education: College degree in Marketing, Business Administration, or any related field.
Experience: 1-3 years of Customer Service, Data Entry, Administrative Assistant, or any related roles.
Ability to learn company specific systems.
Thorough understanding of office management systems and procedures.

Software that will be used

Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)
Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!