Global Facilities Process Support Hub Operator (WFH Opportunity)

Position is fully remote.

Open for fresh graduates from related background. Training will be provided.

Essential Functions / Responsibilities:

• Email Management: Monitor and respond to emails, ensuring timely and accurate communication.

• Customer Service: Provide outstanding customer service by addressing inquiries, resolving issues, and providing accurate, valid and complete information by using the right methods/tools.

• Live Chat Support: Engage with customers via live chat platforms, offering real-time support and assistance as needed.

• Service Now: Handle and track incidents reported by users and ensure incidents are resolved in a timely manner according to the set Service Level Agreements (SLAs) and properly closed with documentation.

Skills and Abilities:

• Language Skills: excellent professional fluency in English, with excellent verbal and written communication skills. Other languages Mandarin is a plus.

• Attention to Detail: Strong attention to detail and accuracy in managing records and configuring access levels.

• Technical Skills: Extensive familiarity with Microsoft Office and other various online applications and advanced keyboard writing skills

• Communication Skills: Good verbal and written communication skills, with the ability to interact professionally with employees at all levels. Professional/polite demeanor capable of interacting with a diverse range of clientele

• Organizational Skills: Strong multitasking abilities with exceptional time management skills and resilience in a high stress corporate environment.

• Problem-Solving: Ability to think critically and resolve issues efficiently while maintaining a calm and positive attitude. Excellent customer service and verbal de escalation skills

• Interpersonal Skills: Strong listening skills, with the ability to build rapport with customers and handle stressful situations calmly.

• Team Player: Ability to work effectively both independently with minimal supervision and as part of a team, with a positive attitude and willingness to support colleagues.

• Confidentiality: Maintains strict confidentiality related to Customer and sensitive business information and matters. Advanced knowledge of emergency communications