Our organization specializes in delivering integrated solutions for hospitality and procurement management, aiming to streamline purchasing processes, manage inventory effectively, and enhance supplier relationships. Their platform is crafted to boost operational efficiency and control costs across various sectors within hospitality and related industries. The organization emphasizes technology integration to optimize procurement workflows, ensuring smooth transactions and enhanced financial management. Their services benefit a diverse clientele such as hotels, restaurants, and corporate entities, enabling them to achieve operational excellence and procurement success.

The Role:

The** Director of Global Learning & Development** role involves managing a team responsible for training new customers on the company’s platform. The position entails managing a team of 5 trainers, ensuring their timely deployment and alignment with specific customer needs. The role also involves evaluating training effectiveness and customer satisfaction. The ideal candidate should be adept at managing teams remotely, possess strong organizational skills, have technical proficiency in discussing platform-related topics, and be capable of working remotely with occasional domestic travel.

Key Responsibilities:

Track training initiatives and execute weekly/monthly reports and dashboards.
Provide consulting services to team members and leaders across the enterprise, identifying the best learning solutions for their use cases.
Conduct Training Needs Analysis & Project Planning, gathering management feedback on training needs and developing a Training Project Plan with identified priorities and a budget.
Research, identify, and develop training content as required. Identify and select outside training vendors.
Develop and maintain a training catalog.
Manage the implementation of the LMS (Learning Management System) and develop curricula within the tool.
Acquire and maintain thorough knowledge of current training trends and resources.
Demonstrate strong instructional design, coaching, facilitation, and training skills, with evidence of effective application across international contexts and cultures.
Develop and track the training budget.

Qualifications:

Proven experience in training management and team leadership.
Strong organizational skills and attention to detail.
Ability to work independently and manage multiple priorities in a remote work environment.
Excellent communication and consulting skills.
Familiarity with Learning Management Systems (LMS) and training project planning.
Willingness to travel domestically 2-3 times per year.

Preferred Skills:

Technical proficiency in discussing platform-related topics.
Experience in instructional design and curriculum development.
Ability to research and identify suitable training vendors.

If you are a highly organized training professional with a knack for managing global training initiatives, we encourage you to apply for this exciting opportunity.

Director of Global Learning and Development