Data Entry - Work From Home (Entry Level)

Published

Key Responsibilities:

Data Entry:

  • Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases

  • Regularly update and verify data to ensure accuracy and completeness

  • Generate and manage reports related to bookings, customer interactions, and travel statistics

Travel Booking:

  • Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities

  • Provide expert advice on destinations, travel packages, and travel-related services

  • Manage and update booking information, ensuring accuracy and alignment with client preferences

  • Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience

Customer Service:

  • Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy

  • Assist clients with changes, cancellations, and modifications to their travel plans

  • Follow up with clients to ensure satisfaction and gather feedback on their travel experiences

Scheduling Duties:

  • Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members

  • Maintain organized schedules and ensure timely execution of travel plans and related tasks

  • Prepare and manage itineraries, confirmations, and travel documents

Qualifications:

  • Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems
  • Excellent communication skills, both written and verbal, with a customer-centric approach
  • Proficiency in using travel booking systems, CRM software, and other relevant tools
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  • Detail-oriented with a high level of accuracy in handling bookings and scheduling
  • Ability to work independently in a remote environment, demonstrating self-motivation and accountability
  • Flexibility to adapt to changing priorities and handle unexpected issues with professionalism