Company Description

We provide comprehensive global property management services across Europe, US, UAE, and Australia. With expertise in managing over multiple properties, we focus on enhancing value and optimizing performance through personalized, proactive solutions.

Role Description

This is a full-time remote role for a Customer Support Executive (Chat Support) located in Rawalpindi. The Customer Support Executive will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

Handling Guest reservations and communications (mostly chat queries).
Assisting with booking coordination and scheduling.
Ensuring customer satisfaction and facilitating positive reviews.
Overseeing housekeeping and maintenance team management.
Managing hazards and emergencies as they arise.
Responding to general inquiries and concerns promptly and professionally.
Providing support in administrative tasks.

Qualifications

Bachelor's degree or above.
At least 1 year working experience. (Fresh candidates are also encouraged to apply)
Communicate written and spoken English professionally is a must.
Can handle multiple tasks under high pressure while maintaining a professional attitude.
Agency Experience with international clients
Technical Proficiency: Proficient in using CRM software and MS Office Suite.
This is a remote role