Company Description

UFS Tech is a technology outfitter for community banks, providing purpose-built solutions to empower bankers. Established nearly 30 years ago by a group of visionary community bankers, UFS offers Managed IT services, core banking applications, cybersecurity solutions, cloud solutions, and cash management to ensure efficiency and compliance. UFS partners with banks of all sizes, delivering reliable, accurate, and state-of-the-art technology. We believe in a passionate, caring, and collaborative community where both our employees and customers thrive.

Role Description

This is a full-time remote role for a Customer Support Analyst. The Customer Support Analyst will provide high-quality customer service by resolving customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer queries, analyzing customer issues, providing technical support, and maintaining accurate customer records.

Qualifications

Strong Customer Support and Customer Service skills
Analytical Skills and Customer Satisfaction experience
Technical Support capabilities
Excellent verbal and written communication skills
Ability to work independently and remotely
Experience in the banking or financial services industry is a plus
Bachelor's degree in Information Technology, Business, or a related field