JustMarkets is a broker which helps people to earn on the financial markets providing them with the beneficial conditions.

JustMarkets has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and creating long-term relationships with our traders and partners.

We are expanding our team and seeking highly skilled professionals to join us as Customer Support Agents. This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company.

Responsibilities

Respond and communicate with clients to understand and service their needs via livechat
Analyze customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively diffuses conflict and opposition
Contribute to team effort by accomplishing related results as needed
Be committed to meeting quality standards in processing customer adjustments

Skills & Abilities

Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
Effective problem-solving and critical-thinking skills to analyze situations, identify root causes, and propose appropriate solutions
Familiarity with basic computer applications and the ability to navigate through software, databases, and CRM systems
Willingness to learn and acquire a thorough understanding of the company's products, services, and policies
Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
Work independently under minimal supervision
Calm person, good listener and stay positive assisting customers who are upset
Responsible, fast learner, interpersonal skills and a strong spirit of teamwork

Requirements

Fluency in English and Arabic. Proficiency in French is an added advantage.
Experience is not a must but will be an added advantage
Fresh graduates are accepted
Has an understanding of IT knowledge
Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
Willing to work long hours
Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)
Willing to work remotely

We offer

Working for a dynamically growing company
8 shifts of annual leave per year
8 shifts of sick leave per year
Working on a shift schedule (day and night shifts)
Medical budget
Opportunity to work remotely
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)