Company Description

LinkTrust is a recognized industry leader, delivering exceptional customer support and reliable performance marketing solutions. Our platform enables ad networks, digital agencies, retailers, advertisers, and online marketers to manage and track performance marketing campaigns such as referral marketing, influencer marketing, affiliate marketing, and partner marketing. With a focus on accuracy and simplicity, we support the marketing channel attribution and lead generation efforts of customers worldwide. LinkTrust specializes in providing innovative solutions, including affiliate management, lead generation, and marketing intelligence software.

Role Description

We are seeking a full-time remote Customer Service Specialist to join our team. In this role, you will assist customers with inquiries, provide solutions to challenges, and deliver outstanding support across multiple communication channels. You will collaborate closely with other teams to enhance customer experience, ensure satisfaction, and build strong client relationships. Responsibilities include handling customer issues with professionalism, maintaining service quality, and contributing to process improvements.

Qualifications

Expertise in Customer Support, Customer Service, and Customer Experience
Proficiency in delivering high levels of Customer Satisfaction and ensuring a positive experience
Strong skills in Phone Etiquette and professional communication with clients
Excellent problem-solving, active listening, and organizational skills
Ability to work independently in a fully remote environment
Experience with customer service software or CRM systems is a plus
Previous experience in customer-facing roles, particularly in the fields of marketing or software, is an advantage