Are you a people person with a knack for solving problems? We're looking for Customer Service & Operations Support Representatives to join our team and be the friendly voice behind our customer experience!

Responsibilities:

Handle customer inquiries via phone calls, emails, and live chat
Provide timely, professional support to customers and resolve their issues efficiently
Collaborate with the Operations Team to ensure smooth and fast resolution of operational issues
Assist in managing customer expectations and deliver high-quality service to ensure customer satisfaction
Support the operations team during peak times, special events, and high-volume seasons
Remain calm and effective under pressure and shifting priorities
Maintain accurate records of interactions and resolutions
Proactively identify areas for improving service quality and internal processes

Requirements:

Proficient in English and Arabic (spoken and written)
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office and Google Suite
Ability to work independently and as part of a team
Customer-first attitude with problem-solving mindset

Part-Time Shifts (Remote Work):

Shift 1: 9:00 AM – 3:00 PM
Shift 2: 4:00 PM – 10:00 PM

Rotational workdays throughout the week

Fresh graduates and university students are welcome!

Customer Service Representative