Job Title: Part-Time Remote Customer Service Assistant

Company: Leonardo DRS

Location: Remote

Employment Type: Part-Time

Industry: Defense & Space / Technology

About Leonardo DRS

At Leonardo DRS, we are committed to supporting the warfighter and delivering innovative, mission-critical technology solutions to defense, security, and intelligence customers worldwide. Our teams are driven by purpose, grounded in integrity, and united by a shared commitment to excellence. As a part of the Leonardo global family, we combine agility with cutting-edge innovation to protect what matters most.

We’re growing, and we’re looking for talented individuals to join us on our mission. If you’re someone who values teamwork, accountability, and a role that truly matters, we want to hear from you.

The Role

Leonardo DRS is currently seeking a Customer Service Assistant to join our team on a part-time, remote basis. This role is ideal for someone who is detail-oriented, thrives in a fast-paced environment, and enjoys helping others.

As a Customer Service Assistant, you’ll play a vital part in ensuring a positive experience for both internal and external stakeholders. From responding to customer inquiries to supporting sales and service operations, you’ll serve as a key link between our customers and various teams within Leonardo DRS.

This is a remote position, with flexible hours (approximately 15–20 hours per week), offering a great opportunity for students, caregivers, or professionals seeking supplemental income with meaningful work.

Key Responsibilities

Serve as the first point of contact for customer service inquiries via email, phone, and web-based communication platforms.
Respond promptly and professionally to inquiries, directing complex issues to the appropriate internal teams.
Uphold high standards of communication, professionalism, and confidentiality in all customer interactions.
Continuously look for ways to improve service efficiency and the overall customer experience.

What You’ll Bring

At least 1–2 years of experience in customer service, administrative support, or a related field.
Strong written and verbal communication skills—clear, friendly, and professional tone is a must.
Ability to multitask, prioritize, and manage time effectively in a remote environment.
Empathy and patience when dealing with inquiries—your calm presence will make all the difference.
High level of integrity and discretion when handling sensitive information.
Self-starter mindset—you take initiative and enjoy solving problems proactively.

Preferred Qualifications

Prior experience supporting defense, aerospace, or technology clients is a plus.
Familiarity with Salesforce, ServiceNow, or similar platforms is highly desirable.
Working knowledge of basic logistics, procurement, or supply chain operations is a bonus.
U.S. citizenship may be required due to government contract restrictions.

What We Offer

A flexible, part-time remote work schedule.
Competitive hourly compensation.
Opportunity to work with a mission-driven company making a real impact.
A supportive team culture focused on inclusion, integrity, and collaboration.
Room to grow—great performance may lead to expanded hours or future full-time opportunities.

Join Us

At Leonardo DRS, you’re not just taking a job—you’re stepping into a role where your work contributes to national defense, innovation, and global stability. Our people are our strength, and we’re always looking for those who bring passion, professionalism, and a strong sense of service to the table.

If you’re ready to work in a meaningful part-time role where your skills are valued and your schedule respected, we’d love to hear from you.

Apply now through LinkedIn or visit our Careers page at www.leonardodrs.com/careers to submit your application.

Leonardo DRS is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Service Representative