At RD3MG, we own, invest in and manage compounding pharmacies and other business entities with a focus on longevity, anti-aging and regenerative medicine. We also offer consulting services tailored to help practices thrive and achieve success in the healthcare industry.

We are seeking a highly motivated and ambitious individual to join our team as a Client Relationship Manager. This role is part client support liaison and part growth specialist – ensuring that our clients receive a white glove experience through our bespoke service model. The position, ideal for someone with a passion for building relationships, growing product sales and an interest in the wellness industry, will support both RD3MG and our sister company, New Solutions – a compounding pharmacy.

Key Responsibilities:

Oversee a book of business – directly managing assigned client accounts with a focus on client retention and account growth
Manage the client relationship, including onboarding of new clients, providing consultative support and education, processing orders and setting the growth strategy for each owned account
Solicit feedback and monitor client satisfaction of assigned accounts
Address client issues and concerns; identify appropriate steps to resolve issues
Utilize data mining and management techniques to identify client trends
Follow up on leads and generate new business opportunities
Collaborate with the team to achieve shared goals
Utilize online platforms (Microsoft Teams, Zoom, Google Workspace, HubSpot Sales Hub, etc.) to track and manage accounts and communicate
Work independently and manage your time effectively in a remote work environment

Experience, Knowledge and Skills Required:

Bachelor's degree, preferably in sales, marketing or a related field
A minimum of 2 years of previous account management and sales experience with proven success closing business and growing accounts
Previous experience in well care, healthcare, pharmaceuticals or a related field
Self-motivated, competitive and highly driven to exceed set goals
Strong communication and interpersonal skills with a client-first mindset
Proficient in using online communication tools and CRM systems
Ability to work autonomously with minimal supervision in a fast-paced high-growth organization
Must have a fast and reliable internet connection for remote work

Location:

Remote (location flexible with stable internet connection).

Compensation and Benefits:

Competitive salary based on experience
100% company-paid healthcare insurance coverage for individual employee
401k plan with matching contributions
Work from home with all necessary hardware and phone line provided