CLIENT OVERVIEW::

A US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Call Center Representative for a fully remote role.

JOB OVERVIEW:

*** JOB TITLE: Call Center Rep

*** JOB LOCATION: 100% Remote / Work from Home role

*** CANDIDATE LOCATION: Must reside in TX.

*** DURATION: 6 Months + Temp-to-Hire

*** START DATE: 07/07/25

*** PAY RATE: $16.50/hr on W2 for Bilingual candidates ($16/hr for English-only candidates)

*** POSITIONS: 16 openings; Bilingual & monolingual (English-only) candidates can also apply

*** TRAINING PROVIDED: 2-3 weeks

*** SHIFT: 8-hour shift (between 7 am to 7 pm PT)

*** BYOD (Bring Your Own Device) for work (no equipment provided):

Laptop with Windows 10 / 11 OS
MacBook with Mac OS 10.14 or higher.
Chromebooks / Tablets NOT allowed.

JOB RESPONSIBILITIES:

A state program that provides discounted home phone and cell phone services to eligible households.
Respond promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
Maintain a positive, empathetic, and professional attitude toward customers.

JOB QUALIFICATIONS:

Education: At least HS diploma / GED.
Bilingual: English & once of the following - Cambodian, Cantonese, Hmong, Japanese, Korean, Laotian, Lao, Mandarin, Spanish, Tagalog, or Vietnamese
Desired: Previous Call Center / Customer service experience

START DATE: 07/07/25 (FIX) – will not be changed for individual candidates, applicant must be able to start on this date.