**Department: **Blue Mantis

**Employment Type: **Full Time

**Location: **Remote

DescriptionBlue Mantis’ Billing Analyst is primarily responsible for the invoicing function for services contracts and billable tickets. A key component of this role involves ensuring contracted coverage and inventory of services are maintained and accurately invoiced on a scheduled and recurring basis.

Key Responsibilities
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Invoices recurring contract services (primarily Managed and Cloud Services) and time and materials labor on a timely basis, Procurement, and Professional Services with complete accuracy.
Enters service contracts and contract changes into recurring billing platform applying accurate cost, price and coding.
Supports internal and external requests regarding contracted coverage information such as devices and quantities of services and technologies under agreement
Reconciles vendor invoices against expected costs and works with accounts payable department to resolve any discrepancies.
Provides timely communication and sets proper expectations to all stakeholders.

Job Responsibilities

Creates ad-hoc reports and participates in special projects to support overall Financial Services Business Operations
Collaborates with various departments in support of contract renewals.
Collaborates with various departments regarding billing requirements and use-cases for development.
Interacts with Sales Executives and Inside Sales when needed to clarify invoices
Focus on customer satisfaction, and willing to find creative solutions to customer requests that may differ from current process.
Provides miscellaneous financial services support as needed

Skills, Knowledge & Expertise
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A minimum of two years of Managed Services or SaaS-based experience in a role such as Billing Analyst, Accounts Receivable
Four-year degree or the equivalent combination of education and work experience is required
Familiar with standard concepts, practices, and procedures within Managed, Cloud and Professional Services including a firm understanding of recurring revenue
Experience with an IT Service Management platform, NetSuite and Salesforce preferred
Excellent verbal and written communication skills and proven ability to interact and communicate with personnel across all levels of an organization
Strong organizational skills with an ability to manage competing demands in a fast-paced environment
Proficiency in use of Microsoft Office applications (Word, Excel, PowerPoint)
Attention to detail, accuracy, and strong organizational, analytical and time management skills are essential
Self-starter with the ability to work in a virtual environment and manage their time accordingly