AVP, Closing Operations
Overview
The Assistant Vice President of Closing Operations plays a critical role within the Mortgage Operations leadership team, providing day-to-day oversight of all activities across the Closing, Funding, Redisclosure, Title, Escrow & Payoff, Post-Closing, and Government Insuring functions in a high-volume Consumer Direct lending environment. This position ensures operational excellence, compliance with investor and regulatory requirements, data integrity, and a consistently superior borrower and partner experience. The AVP oversees Senior Managers and their respective teams across these functional areas, drives continuous process improvement, cross-departmental collaboration, and change management initiatives that enhance efficiency, quality, and scalability.
This is a fully remote position that offers a competitive salary range of $142,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k).
Responsibilities
The Assistant Vice President of Closing Operations plays a critical role within the Mortgage Operations leadership team, providing day-to-day oversight of all activities across the Closing, Funding, Redisclosure, Title, Escrow & Payoff, Post-Closing, and Government Insuring functions in a high-volume Consumer Direct lending environment. This position ensures operational excellence, compliance with investor and regulatory requirements, data integrity, and a consistently superior borrower and partner experience. The AVP oversees Senior Managers and their respective teams across these functional areas, drives continuous process improvement, cross-departmental collaboration, and change management initiatives that enhance efficiency, quality, and scalability.
This is a fully remote position that offers a competitive salary range of $142,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k).
Responsibilities
- Oversee day-to-day operations for the Closing, Funding, Redisclosure, Title, Escrow, Payoff, Post-Closing, and Government Insuring departments.
- Lead, mentor, and develop all functional Managers and their teams to drive high performance, accountability, service excellence, and strengthen succession readiness and organizational bench strength.
- Ensure departmental key performance indicators (KPIs), service level agreements (SLA), and quality standards are consistently met or exceeded.
- Maintain process and SLA alignment with Sales, Processing, Underwriting, Secondary Marketing, and Servicing to support a seamless loan origination experience.
- Manage pipeline flow, resource allocation, and workload balancing to optimize throughput across all functional areas.
- Identify operational bottlenecks and implement process improvements that reduce cycle times and enhance accuracy.
- Develop, monitor, and analyze KPIs across all departments, providing regular reporting to senior leadership.
- Partner with technology teams to improve automation, workflow management, system usability, and data integrity.
- Drive standardization of best practices, documentation, and quality control processes across all operational areas.
- Ensure adherence to all federal, state, and investor guidelines, including TRID, RESPA, FHA/VA/USDA, and agency requirements.
- Collaborate with Compliance and Quality Control teams to mitigate operational risk, remediate findings, and strengthen controls.
- Maintain strong internal controls and audit readiness across all Closing, Title, Redisclosure, Post-Closing, and Government Insuring functions.
- Lead cross-functional initiatives and champion the adoption of new systems, technologies, and processes to drive operational transformation, scalability, efficiency, and enhanced employee engagement.
- Support strategic planning efforts, including annual goal setting, budgeting, and capacity planning.
- Bachelor’s degree in Business Administration, Finance, or a related field strongly preferred, or equivalent combination of education and relevant mortgage operations experience; MBA preferred.
- 10+ years of progressive mortgage operations experience, including 5+ years leading multiple operational departments.
- Deep expertise in Consumer Direct lending operations and Closing, Funding, Title, Escrow, Post-Closing, and Government Insuring processes.
- Proven experience leading large, multi-functional teams in a fast-paced, high-volume environment.
- Demonstrated success implementing operational improvements and leading large-scale change initiatives.
- Strong understanding of mortgage lending regulations, investor requirements, compliance frameworks, and risk principles.
- Excellent analytical, organizational, and project management skills.
- Strategic leader with the ability to translate strategy into actionable results and measurable outcomes.
- Exceptional communication and interpersonal skills, capable of influencing across functions.
- Proficiency with Loan Origination System platforms (e.g., Encompass), workflow tools, and reporting systems.