At Federal Funding Group (FFG), we help non-profit hospitals and medical facilities file applications to obtain federal funding for technology. The FFG team of industry veterans applies decades of experience, expertise, and industry-leading software solutions to help our client partners navigate challenging government funding processes. We are experts at making our healthcare clients successful. Our progress has been fantastic, and we continue to expand our team. We have an immediate opening for an important new position, our Account Coordinator.

Position Summary:

The Account Coordinator is charged with successfully supporting a team of Client Managers, each responsible for managing multiple clients through the complexity of multi-year funding workflows. In this vital role, you will work across our organization in support of our client needs throughout the funding process. On any given day your role will often change in alignment with the needs of our team, our clients, and the seasonal flow of our business. If you desire an array of work and a variable flow of work assignments, some of which may change on a weekly or even daily basis, this is the role for you!

As our Account Coordinator, your work will include contacting clients in order to retrieve documents and updates, maintaining client account information online via our proprietary FundView system, working directly with Client Managers in support of their funding work, and a variety of other tasks.

This role is designed for opportunity and expansion. As you work in and around our clients, our tools, and our workflow, you will learn every aspect of the funding process. Occasionally you will be asked to back up Client Managers during absences. Accordingly, you will be positioned for promotion into a client manager role as we continue our growth and expansion.

This is a fully remote role. We are seeking a self-motivated individual comfortable with remote working conditions and possessing self-management skills. In this role you will report to the Senior Account Director.

Summary of duties include but are not limited to:

Daily activities may include the following, in addition to other evolving tasks:
Reach out to clients requesting status updates and documentation
Track receipt of documentation
Pursue missing documents via several methods, including vendor portals, email, phone calls, etc.
Track the status of funding applications and verify internal systems are accurate
Assist with periodic quality assurance audits
Maintain current member contact information
Maintain and manage pertinent member inventory
Support new client engagement as necessary to support the onboarding process
Support the sales team throughout the business development process
Participate in developing and maintaining client education materials
Support and maintain our internal training materials
Engage in cross-training to ensure adequate client support during absences, vacations, and/or personnel transitions
Become an expert in our online tool, FundView
Perform other duties as assigned

Skills and Qualifications:

Our culture defines us. At our size and stage of growth, each new hire has an impact on our team dynamic. Individuals at FFG care about each other, both in thoughts and deeds. We are seeking kind people who are good communicators, and who value hard work and accountability.
FFG is an entirely remote company. A key qualification in successfully filling this role is proven success in a remote position.
Experience in an environment that relies on software for solution delivery
Excellent organizational skills, status tracking, reporting aptitude, and attention to detail
Excellent communication (verbal, written communication, phone etiquette, etc.)
Proficient knowledge of MS Office Suite with intermediate Excel skills
Skills and qualifications not required, but desired in ideal candidates:

· Background or understanding of USAC (Universal Services Administrative Company)

· Background in telecom services and/or telecommunications hardware

· Microsoft Teams experience

Compensation and Benefits Package:

This is a competitive, full-time, salary-based position with health benefits and a 401(k) program. We offer the freedom of remote work as a vital part of our overall compensation plan, as well as 12 days of paid holidays and a flexible vacation schedule.

FFG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.