Hebrew Speaking Customer Advisor (Remote in Lithuania)
Are you fluent in Hebrew and ready to dive into the world of streaming entertainment? We're looking for enthusiastic, service-focused individuals to join our project supporting a major streaming platform. This is a fantastic remote opportunity for anyone currently residing in Lithuania who is passionate about technology, media, and exceptional customer experience.
This is more than standard customer service; you'll be helping users enjoy their favorite movies and shows without technical interruptions. Your role is vital in troubleshooting and ensuring a seamless, high-quality streaming journey for our Hebrew-speaking audience.
Core Responsibilities:
We are looking for individuals who can work effectively from home and meet our core language and location requirements.
Join a supportive, international team and grow your career in a future-focused industry.
This is more than standard customer service; you'll be helping users enjoy their favorite movies and shows without technical interruptions. Your role is vital in troubleshooting and ensuring a seamless, high-quality streaming journey for our Hebrew-speaking audience.
Core Responsibilities:
- Frontline Support: Act as the first point of contact for Hebrew-speaking users via phone, email, and chat.
- Technical Troubleshooting: Assist customers with inquiries related to platform usage, subscription management, and basic technical issues (e.g., streaming quality, device compatibility).
- Account Management: Guide users through sign-ups, billing questions, and account modifications.
- Resolution Focus: Resolve issues quickly and professionally, maintaining high customer satisfaction levels.
- Documentation: Accurately record all interactions and solutions within our internal systems.
- Product Knowledge: Continuously update your knowledge on new platform features, content, and service policies.
We are looking for individuals who can work effectively from home and meet our core language and location requirements.
- Language Fluency: Fluent/Native Hebrew (written and spoken) is required.
- English: Good proficiency in English (B2 level or higher) for training and internal communication.
- Location: You must be located within Lithuania. This is a fully remote role, and no relocation package is provided.
- Tech Savvy: Basic IT skills and comfort with digital platforms and troubleshooting applications.
- Soft Skills: Strong communication skills, self-motivation, and a dedication to solving customer problems.
- Experience: Prior customer support experience is a bonus, but comprehensive training will be provided to all new hires.
Join a supportive, international team and grow your career in a future-focused industry.
- Compensation: A competitive salary package.
- Benefits: Health and life insurance coverage.
- Remote Setup: All necessary equipment provided for your home office setup.
- Career Path: Clear growth opportunities within the company structure.
- Work-Life Balance: The flexibility of working from home in a supportive environment.